Our Services
Three Pathways to
Resolution.
Each pathway is designed for a different stage and nature of dispute. We will help you understand which is most appropriate for your situation before you commit to any engagement.
Back to HomeOur Approach
How We Approach Each Matter
Every engagement at Damai Resolve begins with a case assessment. Before work begins, a practitioner reviews the facts, identifies the most suitable process, and provides a written scope of work with a fee estimate. Nothing proceeds until the client understands and agrees to what is proposed. This approach respects the client's time and resources, and means that matters we accept tend to be suited to the process engaged.
Initial Assessment
Brief consultation to understand the matter and recommend a pathway.
Scope & Agreement
Written scope of work and fee estimate provided before any work begins.
Engagement
Structured process with regular progress updates and direct practitioner access.
Service 01
Mediation & Settlement Facilitation
A structured mediation service for parties seeking to resolve commercial or civil disputes without proceeding to court. Conducted in accordance with the Mediation Act 2012, each engagement includes a pre-mediation briefing, joint and private caucus sessions, and preparation of a settlement agreement. Suitable for contract disputes, partnership disagreements, and consumer-business conflicts. Sessions are facilitated by legally trained mediators in a neutral setting.
Most matters reach resolution within one to three sessions spread across two to four weeks — a timeframe that stands in sharp contrast to court proceedings, which typically extend over months or years.
Process Steps
Each party meets privately with the mediator to outline their position and objectives.
Structured dialogue between parties in a neutral setting, facilitated by the mediator.
Individual sessions to explore positions and interests outside the joint setting.
Where agreement is reached, a legally drafted settlement document is prepared and signed.
Key Benefits
- Confidential process protected by Mediation Act 2012
- Settlement agreement enforceable as a contract
- Significantly lower cost than litigation
- Preserves business relationships where possible
- Parties retain control over the outcome
Service 02
Arbitration Advisory & Representation
Legal advisory and representation services for domestic and international arbitration proceedings conducted under AIAC rules or other institutional frameworks. Covers case assessment, statement of claim or defense preparation, evidence compilation, witness preparation, and hearing attendance.
Suitable for commercial disputes with arbitration clauses, construction disputes, and cross-border contractual disagreements. Each engagement includes a preliminary merit assessment and a strategic brief. Duration varies by tribunal scheduling.
Process Steps
Review of facts, documents, and legal basis for the claim or defense.
Drafting of statement of claim or defense, and compilation of supporting evidence.
Preparation of witnesses and hearing bundle. Pre-hearing strategy review.
Representation at scheduled tribunal hearings under applicable institutional rules.
Key Benefits
- AIAC accredited practitioners
- Preliminary merit assessment included
- Suitable for cross-border commercial disputes
- Confidential and binding process
- More flexible than court proceedings
Service 03
Civil Litigation Strategy & Representation
Full-scope litigation support for civil claims filed in the Malaysian Magistrates, Sessions, or High Court. Covers pre-action correspondence, statement of claim drafting, interlocutory applications, discovery management, trial preparation, and post-judgment enforcement advisory.
Suitable for breach of contract claims, tortious liability matters, and debt recovery proceedings. Each engagement includes a case merit assessment, litigation budget estimate, and regular progress reporting. Timeline governed by court scheduling and interlocutory complexities.
Process Steps
Full case review, litigation strategy, and budget estimate before proceedings are filed.
Pre-action correspondence where appropriate, followed by drafting and filing of claim.
Applications, discovery management, and preparation of trial bundle.
Trial representation and post-judgment enforcement advisory where required.
Key Benefits
- Written merit assessment before filing
- Litigation budget estimate at outset
- Covers Magistrates, Sessions, and High Court
- Regular written progress reports
- Post-judgment enforcement advisory included
Service Comparison
Choosing the Right Pathway
Each service is suited to different circumstances. This comparison may assist you in identifying which is most relevant to your situation.
| Feature | Mediation | Arbitration | Litigation |
|---|---|---|---|
| Starting fee | RM 700 | RM 1,900 | RM 3,100 |
| Typical duration | 2–4 weeks | Months | Months – Years |
| Binding outcome | By consent | ||
| Private process | Public record | ||
| Parties control outcome | Tribunal decides | Court decides | |
| Suitable for cross-border | Yes | MY courts only | |
| Requires arbitration clause | No | Usually | No |
| Merit assessment included | — |
Not sure which pathway applies to your matter? Contact us for a no-obligation initial conversation.
Across All Services
Standards That Apply to Every Engagement
Confidentiality
All matters protected by formal agreement and statute.
Written Scope
Scope of work and fees in writing before work begins.
Regular Updates
Progress reports at agreed intervals throughout the matter.
PDPA Compliance
All personal data handled under the PDPA 2010.
Pricing
Service Fees
Fees shown are starting rates. A written scope of work and fee estimate is provided for each engagement before any work begins.
Mediation
RM 700
per session
- Pre-mediation briefing
- Joint & private caucus sessions
- Settlement agreement drafting
- Post-session summary
Arbitration Advisory
RM 1,900
engagement from
- Preliminary merit assessment
- Claim/defense preparation
- Evidence compilation
- Hearing attendance
Civil Litigation
RM 3,100
engagement from
- Merit assessment & budget estimate
- Claim drafting & filing
- Trial preparation & attendance
- Post-judgment advisory
Not sure which service fits your matter?
Reach out with a brief description of your situation. A practitioner will review and suggest the most appropriate pathway, with no obligation.
Start an Enquiry