Cookie Policy | Damai Resolve

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or smartphone — when you visit a website. They are widely used to make websites work more effectively and to provide information to the website owner.

Cookies do not contain personal information on their own, but information we store in them may be linked to personal data that you provide to us or that we collect from other sources.

There are different types of cookies. Some are placed by the website you are visiting ("first-party cookies"), while others are placed by third-party services that appear on the page ("third-party cookies").

Types of Cookies We Use

Always Active

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, some parts of the website cannot function properly.

Examples: Session management, cookie consent preference storage, CSRF protection tokens

Duration: Session or up to 12 months

Analytics Cookies

These cookies help us understand how visitors interact with our website — which pages are most visited, how long people stay, and where they navigate from. This information is used in aggregate form to improve our site and services.

Examples: Google Analytics (page views, session duration, device type)

Duration: Up to 24 months

Third parties: Google LLC

Marketing Cookies

These cookies are used to track visitors across websites and display advertisements relevant to your interests. They help us understand the effectiveness of our advertising and may share information with advertising partners.

Examples: Google Ads conversion tracking, Meta Pixel, Bing Ads

Duration: Up to 90 days

Third parties: Google LLC, Meta Platforms Inc., Microsoft

Preference Cookies

These cookies allow the website to remember choices you make, such as your language preference or region. They provide a more personalised experience when you return to our site.

Examples: Language selection, region settings, UI display preferences

Duration: Up to 12 months

Cookie Duration

Session Cookies

Temporary cookies that are deleted automatically when you close your browser. They are used to keep your session active while you browse the site.

Persistent Cookies

These remain on your device for a set period. Expiry dates range from 30 days to 24 months depending on the cookie's purpose, as noted in the table above.

Your Cookie Preferences

You may adjust your cookie preferences at any time using the controls below. Your choices will be saved to this browser. Note that disabling certain cookies may affect the functionality of our website.

Your cookie preferences have been saved.

Essential Cookies

Required for the site to function. Cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website.

Marketing Cookies

Used for advertising and conversion tracking.

Preference Cookies

Remember your settings and personalisation choices.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These providers have their own privacy and cookie policies, which we encourage you to review:

Google Analytics

Usage analytics and performance measurement

Meta Pixel

Advertising and audience insights

Bing Ads

Conversion tracking

Managing Cookies in Your Browser

You can also control cookies through your browser settings. Below are brief guides for the most common browsers. Note that blocking all cookies may affect website functionality.

Open Chrome and click the three-dot menu (⋮) at the top right.
Go to Settings → Privacy and security → Cookies and other site data.
Choose your preferred cookie handling option.
To delete existing cookies: Clear browsing data → select Cookies and other site data.

Click the menu button (☰) and select Settings.
Choose Privacy & Security from the left panel.
Under Enhanced Tracking Protection, select your preferred level.
To delete cookies: scroll to Cookies and Site Data → Clear Data.

Open Safari and go to Safari (menu) → Settings (or Preferences).
Click the Privacy tab.
Choose your preferred setting under Website tracking and Cookies and website data.
To remove cookies: click Manage Website Data and select Remove All.

Click the three-dot menu (…) at the top right and select Settings.
Go to Cookies and site permissions → Cookies and site data.
Toggle your preferred cookie settings.
To delete cookies: Privacy, search, and services → Clear browsing data.

Mobile browsers typically offer cookie controls within their settings menus:

Chrome on Android: Menu → Settings → Site Settings → Cookies
Safari on iOS: iPhone Settings → Safari → Privacy & Security
Firefox on Android: Menu → Settings → Privacy and Security

Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

Withdraw your cookie consent at any time using the controls above or through your browser settings.

Access information about the personal data we hold in connection with cookie identifiers.

Request deletion of personal data associated with analytics or marketing cookies.

Lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your rights have not been respected.

Please note that disabling analytics or preference cookies may affect some aspects of the site experience, though core functionality will remain available.

Questions About Our Cookie Use

If you have questions or requests relating to how we use cookies, please reach out to us:

[email protected]

+60 4-2617 5843