George Town, Penang • Est. 2016
From Conflict,
Clarity.
Damai Resolve assists individuals and organisations in navigating civil and commercial disputes — through mediation, arbitration, and litigation — with measured, considered guidance at each stage.
What We Offer
Three Paths to Resolution
Each engagement is approached with careful consideration of your situation, your objectives, and the most appropriate process for reaching a workable outcome.
Mediation & Settlement Facilitation
Structured sessions for resolving commercial or civil disputes outside court. Includes pre-mediation briefing, joint and private caucus, and settlement agreement preparation — conducted in accordance with the Mediation Act 2012.
- Contract & partnership disputes
- Consumer-business conflicts
- Typically 1–3 sessions over 2–4 weeks
Arbitration Advisory & Representation
Advisory and representation for domestic and international arbitration under AIAC rules. Covers case assessment, claim preparation, evidence compilation, witness preparation, and hearing attendance.
- Commercial & construction disputes
- Cross-border contractual disagreements
- Preliminary merit assessment included
Civil Litigation Strategy & Representation
Full-scope support for civil claims in Malaysian Magistrates, Sessions, or High Court. Includes pre-action correspondence, claim drafting, interlocutory applications, trial preparation, and post-judgment advisory.
- Breach of contract & debt recovery
- Tortious liability matters
- Litigation budget estimate included
Why Damai Resolve
A Considered Approach to Conflict
Our practice is built around the understanding that most disputes, when handled with structure and care, can reach outcomes that work for all involved.
Legally Trained Mediators
Every engagement is led by practitioners with formal legal training and direct experience across commercial and civil matters. Knowledge of the law shapes how sessions are structured.
Neutral, Private Setting
Sessions are conducted in a confidential environment. Parties are afforded private caucus time with the mediator, and no settlement is recorded without informed consent from all sides.
Timely Resolution
Mediation matters often reach a concluded settlement within two to four weeks. Even in more complex arbitration or litigation cases, clear milestones are established from the outset.
Compliance with Malaysian Law
Mediation is conducted in accordance with the Mediation Act 2012. Arbitration matters proceed under AIAC rules or other applicable institutional frameworks.
Transparent Fee Structure
Fees are presented at the outset of each engagement, together with a scope of work. There are no unstated charges, and any changes to scope are discussed openly before proceeding.
Multilingual Capability
Our practitioners are able to conduct sessions and prepare documentation in English, Bahasa Malaysia, and Mandarin, supporting the full range of parties active in Penang's commercial environment.
Take the First Step
Is there a dispute you'd like to talk through?
A brief conversation with one of our practitioners can help clarify what process may suit your situation. We welcome enquiries from individuals and organisations throughout Penang and beyond.
Common Questions
Frequently Asked Questions
Mediation works well for most civil and commercial disputes where both parties are willing to engage in a structured dialogue — including contract disagreements, partnership breakdowns, consumer-business conflicts, and property-related disputes. It is generally less suited to matters requiring urgent interim court orders or where one party is unwilling to participate in good faith.
We begin with a pre-mediation briefing where each party has an opportunity to present their understanding of the situation privately. From there, joint sessions are held in a neutral setting, interspersed with private caucus time as needed. If the parties reach agreement, a settlement document is prepared and signed before the engagement closes. Most matters conclude within two to four weeks.
Yes. Confidentiality is a foundational element of mediation under the Mediation Act 2012. Information disclosed during the process — including private caucus sessions — cannot be used in subsequent court proceedings. Parties are also asked to sign a confidentiality agreement before the engagement begins.
If the parties are unable to reach agreement through mediation, they retain the option of proceeding through arbitration or the courts. We are able to assist with the transition to those processes, and any document prepared during mediation remains confidential and cannot be used against either party in subsequent proceedings.
Mediation facilitation begins at RM 700 per session. Arbitration advisory engagements begin at RM 1,900, and civil litigation support begins at RM 3,100. Each engagement starts with a scope of work and fee estimate so that all parties understand what is covered. Additional scope, if required, is discussed and agreed before any additional work proceeds.
We are based in George Town, Penang, and handle matters throughout Peninsular Malaysia. For cross-border commercial disputes, we are able to advise on international arbitration frameworks and proceedings conducted under AIAC or other institutional rules. Remote sessions can also be arranged where travel is not practicable for all parties.
Visit Us
Our Office in George Town
No. 42, Jalan Gurdwara, 10300 George Town, Penang
Contact
Reach Out to Our Team
Whether you have a straightforward question or a complex matter you'd like to discuss, we welcome your enquiry. A practitioner will respond within one business day.
Contact Details
Phone
+60 4-2617 5843Address
No. 42, Jalan Gurdwara
10300 George Town, Penang
Working Hours
Monday – Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 1:00 pm
Closed Sundays & Public Holidays